Affordable, high-design bedroom furniture

DREAMLAND FURNITURE WARRANTY

FOR COMMERCIAL CUSTOMERS

IMPORTANT: This warranty only applies to commercial customers. For individual household claims, please contact the store where you purchased your furniture from.

1. MONEY BACK GUARANTEE

1.1 Our Money Back Guarantee applies for 14 days from the date the furniture is received by the customer. Once a refund is requested, we will refund the original purchase price; delivery charges and the cost of return to Dreamland are not refunded.

1.2 If an order is cancelled after dispatch, it is still covered by the 14-day Money Back Guarantee. Furniture must be in original, unopened packaging, unused and contain all fixtures. Evidence of use voids the Guarantee.

1.3 If the furniture we supply is faulty, we will arrange a refund or priority replacement at no extra cost, provided goods are in stock.

1.4 If a refund is requested, the same conditions apply as in 1.1.

1.5 If assembly is required, time and costs can be discussed with Dreamland and added to the purchase price.

1.6 If an order that required a deposit is cancelled, the deposit is non-refundable.

Furniture Care Guide

Wood is living. It moves with the seasons and shows unique grain, knots and colour. Treat it well and it will serve your business for many years.

1. Routine cleaning

Lightly dust once a week with a soft, dry microfibre or lint free cloth. Always wipe in the direction of the grain.
Dining or meeting tables work hardest: after each use, wipe with warm water on a soft cloth, then dry straight away.

2. Polishing

Polish only when the surface starts to lose its glow. Use a thin coat of high grade, silicone free furniture polish and buff gently.

3. Spills

Water, grease, wine or food can stain if left. Dab, don’t rub, then dry at once. Always use coasters, placemats and heat proof pads under hot dishes.

4. Chemicals to avoid

Never use products containing ammonia, bleach, wax, silicone, abrasives, lemon or vinegar. These can strip or cloud the finish.

5. Placement & environment

Keep furniture out of direct sunlight and at least 50 cm from heaters, fireplaces or airconditioning vents.
Maintain indoor humidity between 35 % and 45 %. Very dry air can cause cracks; high humidity may lead to swelling.

6. Scratch protection

Fit felt pads under décor and equipment.
Lift objects, do not slide them.
Keep pet claws away from table tops.
Place a writing pad or notebook under paper to stop indentations.

7. Vinyl and plastic mats

Chemicals in vinyl or plastic placemats and tablecloths may react with the top coat. Choose cotton or linen instead.

8. Moving your furniture

Disassemble where possible. Lift from the base, never the top or table leaf. Wrap corners and edges before transport.

Following these steps keeps your furniture beautiful and helps protect your warranty.

2. WARRANTY TERMS AND CONDITIONS

2.1 Dreamland furniture pieces are warranted to be free from materials and workmanship defects with normal usage for a period of two years from invoice date. At our discretion, Dreamland will repair or replace furniture and/or its parts covered by this warranty at no additional charge with these exceptions:

2.2 If a replacement furniture item is not available at time of claim, a back-order will be placed. On arrival at our premises, the order shall be immediately dispatched. If the furniture item has been discontinued at time of claim, Dreamland will substitute a similar item of equal value. If identical components or furniture are not available at time of claim, Dreamland reserves the right to substitute product of equal quality.

2.3 This warranty applies only to the original purchaser within New Zealand subject to full payment being made on due date as stated in the sales agreement.

3. WARRANTY EXCLUSIONS

3.1 Delivery: Furniture items must be inspected for damage upon arrival. If signed as received in good condition, then no claim for damage will be valid. If inspection reveals damage, you must inform the carrier and Dreamland immediately.

4. CLAIMS

4.1 Please submit your claim through our online form Here or contact contact@dreamlandbedding.com in the first instance and provide a description and pictures of the fault, along with a picture of the product QC label or batch number (this is generally located either on the back of or underneath the item). If the fault complies with the terms of this warranty, then Dreamland will repair or replace under the terms of this warranty within a reasonable timeframe.

4.2 If the fault is determined not to be a material or manufacturing fault, you will be responsible for transport costs, as well as costs of repair or replacement of the product.

Store Finder

Start typing and choose a postcode or suburb from the list

Search Results

  • Beds4u Hornby Unit 2A, 6 Tower Street, Hornby, Christchurch 8042 hornby@beds4u.co.nz Phone: 022 466 7411 Website Google Map
  • Beds4u Hastings 302 Hastings Street North, Hastings 4122 hastings@beds4u.co.nz Phone: 022 123 9787 Website Google Map
  • Beds4u Waipukurau 38 Ruataniwha Street, Waipukurau 4200 waipukurau@beds4u.co.nz Phone: 022 123 5157 Website Google Map
  • Beds4u Dannevirke 47 High Street, Dannevirke 4930 dannevirke@beds4u.co.nz Phone: 022 123 0747 Website Google Map
  • Beds4u Palmy 294 Cuba Street, Palmerston North 4410 palmy@beds4u.co.nz Phone: 022 034 4410 Website Google Map
  • Beds4u Levin 241 Oxford Street, Levin 5510 levin@beds4u.co.nz Phone: 022 123 4193 Website Google Map
  • Beds4u Masterton 120 Queen Street, Masterton 5810 masterton@beds4u.co.nz Phone: 022 034 4411 Website Google Map
  • Beds4u Lower Hutt 33 Rutherford Street, Hutt Central, Lower Hutt 5010 lowerhutt@beds4u.co.nz Phone: 022 854 6500 Website Google Map
  • Beds4u Thorndon 153 Thorndon Quay, Pipitea, Wellington 6011 thorndon@beds4u.co.nz Phone: 022 345 0072 Website Google Map
  • Beds4u Papanui Northlands Shopping Centre, Shop 39, 55 Main North Road, Papanui, Christchurch 8051 papanui@beds4u.co.nz Phone: 022 854 1500 Website Google Map
  • Beds4u Tower Junction 1 Picton Avenue, Addington, Christchurch 8011 towerjunction@beds4u.co.nz Phone: 022 345 0073 Website Google Map
  • Beds4u Henderson 5 Vitasovich Avenue, Henderson, Auckland 0612 henderson@beds4u.co.nz Phone: 022 034 4401 Website Google Map
  • Beds4u Wairau Park 171 Target Road, Wairau Valley, Auckland 0627 wairaupark@beds4u.co.nz Phone: 022 854 5500 Website Google Map
  • Beds4u Avondale 1793 Great North Road, Avondale, Auckland 1026 avondale@beds4u.co.nz Phone: 022 034 4402 Website Google Map
  • Beds4u Newmarket 435 Khyber Pass Road, Newmarket, Auckland 1023 newmarket@beds4u.co.nz Phone: 022 034 4404 Website Google Map
  • Beds4u Sylvia Park 393 Mount Wellington Highway, Mount Wellington 1060 sylviapark@beds4u.co.nz Phone: 022 034 4403 Website Google Map
  • Beds4u Onehunga 5 Gloucester Park Road, Onehunga, Auckland 1061 onehunga@beds4u.co.nz Phone: 022 034 4405 Website Google Map
  • Beds4u Papakura 159 Great South Road, Papakura, Auckland 2110 papakura@beds4u.co.nz Phone: 022 034 4406 Website Google Map
  • Beds4u Thames Shop-22, Goldfields Shopping Centre, Thames 3500 thames@beds4u.co.nz Phone: 022 034 4414 Website Google Map
  • Beds4u Hamilton 27 Collingwood Street, Hamilton Central, Hamilton 3204 hamilton@beds4u.co.nz Phone: 022 123 9340 Website Google Map
  • Beds4u Matamata Unit 2, 41 Waharoa Road East, Matamata 3400 matamata@beds4u.co.nz Phone: 022 034 4407 Website Google Map
  • Beds4u Cambridge 74 Duke Street, Cambridge 3434 cambridge@beds4u.co.nz Phone: 022 854 8500 Website Google Map
  • Beds4u Te Awamutu 280 Alexandra Street, Te Awamutu 3800 teawamutu@beds4u.co.nz Phone: 022 123 9707 Website Google Map
  • Beds4u Tauranga 65 Chapel Street, Tauranga 3110 tauranga@beds4u.co.nz Phone: 022 034 4408 Website Google Map
  • Beds4u Mt Maunganui Unit 3/12B Owens Place, Mount Maunganui 3116 mt.maunganui@beds4u.co.nz Phone: 022 123 4172 Website Google Map
  • Beds4u Rotorua 1210 Amohau Street, Rotorua Central Mall, Rotorua, 3010 rotorua@beds4u.co.nz Phone: 022 034 4409 Website Google Map
  • Beds4u New Plymouth 241 Devon Street East, New Plymouth 4310 newplymouth@beds4u.co.nz Phone: 022 034 4413 Website Google Map
  • Beds4u Napier Unit A5, 170-180 Taradale Road, Pirimai, Napier 4112 napier@beds4u.co.nz Phone: 022 123 3157 Website Google Map
  • Beds4u Silverdale 3/15 Central Boulevard, Silverdale 0932 silverdale@beds4u.co.nz Phone: 022 123 4472 Website Google Map
  • Beds4u Whangarei 38 Bank street, Whangarei 0110 whangarei@beds4u.co.nz Phone: 022 123 4954 Website Google Map
  • Beds4u Kerikeri 32a Klinac Lane, Waipapa 0295 kerikeri@beds4u.co.nz Phone: 022 123 4079 Website Google Map
  • Te Puke Furniture 47 Jellicoe Street, Te Puke 3119 Phone: 07 220 7777 Google Map
  • Taupo Beds 14 Gascoigne Street, Town Center, Taupō 3330 Phone: 07 217 7077 Google Map
  • Superfurn 1222 Hinemoa Street, Rotorua 3010 Phone: 07 348 0025 Google Map
  • Bedpost Botany 451 Ti Rakau Drive, Botany Downs, 2013 Phone: 09 273 8088 Google Map
  • Bedpost Christchurch 100 Moorhouse Avenue, Addington, Christchurch 8011 Phone: 03 421 6997 Google Map
  • Bedpost Manukau 67 Cavendish Drive, Manukau City Centre, Auckland 2104 Phone: 09 218 8313 Google Map
  • Bedpost Mt Maunganui 1A/2 Owens Place, Mount Maunganui 3116 Phone: 07 578 3045 Google Map
  • Bedpost Mt Wellington 39c Mount Wellington Highway, Mount Wellington, Auckland 1060 Phone: 09 570 7052 Google Map
  • Bedpost Nelson 62 Saint Vincent Street, Toi Toi, Nelson 7010 Phone: 03 546 9796 Google Map
  • Bedpost Newmarket 27 Crowhurst Street, Newmarket, Auckland 1023 Phone: 09 520 2221 Google Map
  • Bedpost Pukekohe 15 Wrightson Way, Pukekohe 2120 Phone: 09 963 1825 Google Map
  • Bedpost St Lukes 1 Wagener Place, St Lukes, Auckland 1025 Phone: 09 846 8632 Google Map
  • Bedpost Tauriko 33 Taurikura Drive, Tauriko, Tauranga 3110 Phone: 07 220 9368 Google Map
  • Bedpost Te Rapa 9 Maui Street, Te Rapa, Hamilton 3200 Phone: 07 850 5272 Google Map
  • Bedpost Wellington 240 Thorndon Quay, Pipitea, Wellington 6011 Phone: 04 473 5303 Google Map
  • Bedpost Westgate Westgate Lifestyle Centre, 57-61 Maki Street, Westgate, Auckland 0814 Phone: 09 416 0158 Google Map
  • Cambridge Furniture 81 A Queen Street, Cambridge 3434 Phone: 027 823 4444 Google Map
  • Comfort Beds 5/12b Owens Place, Mount Maunganui 3116 Phone: 07 262 3091 Google Map
  • Dreambeds Botany 500 Ti Rakau Drive, Auckland 2013 Phone: 09 274 3695 Google Map
  • Forlongs Furnishings Limited 6 Rawhiti Street, Frankton, Hamilton 3204 Phone: 07 847 9089 Google Map
  • Mattress Warehouse 601 Karamu Road North, Akina, Hastings 4122 Phone: 06 878 2202 Google Map
  • MODA Furniture Limited 32 Saleyards Road, Ōtāhuhu, Auckland 1062 Phone: 09 296 8888 Google Map
  • New Moon Furniture 998 Great South Road, Penrose, Auckland 1061 Phone: 09 579 8289 Google Map
  • Bedpost Tauranga 33 Taurikura Drive, Tauranga 3110 Tauriko@bedpost.co.nz Phone: 072209368 Website Google Map