Mercedes has been part of the New Zealand furniture industry since 2009 and is widely recognised for the way she brings clarity and structure to complex operations. She has a sharp, logical mind and a natural ability to turn busy moving parts into a system that runs smoothly.
Since joining Dreamland, Mercedes has helped lift our capacity, improve fulfilment rates, and raise customer satisfaction, while supporting the day to day execution that turns growth plans into real results.
From analysing warehouse layouts to redesigning storage to create more space, she looks at every detail and weighs the impact on safety, workflow, and efficiency. She’s also relentless about improving how work gets done: better picking methods, cleaner processes, stronger compliance, and a higher level of service that customers can feel.
For Mercedes, it comes back to one principle: do it once, and do it right.